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How it works
Flag hours vs clock hours compared automatically from labour timers. Gaps identified before they become habits.
Technicians start and stop labour timers on each repair order. Clock hours are captured automatically — no manual timesheet entry required.
Flag hours (sold labour time on the RO) are compared against clock hours for every job. The gap is calculated and stored automatically.
Jobs where clock hours significantly exceed flag hours are surfaced in the efficiency report. The manager sees which job types and which technicians are running over.
The weekly trend chart shows rolling efficiency per technician. Managers use the data in one-on-ones — identifying skill gaps, quoting issues, or parts delays that inflate clock time.
Labour efficiency · Technician productivity
Flag hours vs clock hours, efficiency %, and trend — calculated automatically from labour timers on every repair order.
Honesty: Data pulls from labour timers. Accuracy depends on techs clocking in and out consistently. If techs don't use timers, efficiency numbers will be misleading.
The core metric
Flag hours are the hours you sold — the labour time on the repair order. Clock hours are the actual time a technician spent on the job, measured by their timer.
When clock hours exceed flag hours the job ran over — you sold 2 hours but it took 3. That gap is the margin you lost. Workshop Wrench captures both numbers on every RO so the comparison is automatic.
The formula
Efficiency % = (Flag hours ÷ Clock hours) × 100
A tech who flags 8 hours in 8 clock hours is at 100%. If they clock 10 hours to flag 8, that's 80% — you absorbed 2 hours of unbilled time. If they flag 9.6 hours in 8 clock hours, that's 120% — they beat the book time.
The formula only works when techs clock in and out consistently. See the honesty note below.
Benchmarks
< 80%
Warning
Jobs are regularly running over book time. Investigate: is it parts delays, tech skill gaps, or the jobs being underquoted?
100%
Target
Tech is meeting book time on average. A solid baseline for a productive workshop.
≥ 120%
Excellent
Tech is consistently beating book time. Reward it — and check quoting to make sure you are capturing value.
Daily view
Each technician's My Day page shows their running efficiency for the current day alongside active RO timers. They can see in real-time if they're on track — not find out at month-end they were 72%.
Service advisors and workshop managers see the same view with a team summary panel. One glance shows who is ahead and who is struggling before the day is over.
Trend tracking
The weekly trend chart on the owner dashboard shows efficiency per technician over a rolling 8-week window. Spot seasonal dips, onboarding curves for new techs, and correlation between job mix and efficiency scores.
Chart data is live from labour timer records. Weeks with fewer than 10 flagged hours are shown with a low-sample indicator to avoid misleading percentages.
Log into the demo as [email protected] and open the dashboard. Efficiency numbers are live from the seeded technician timers.
Analytics & KPIs
Owner dashboard with efficiency trend alongside ARO and deferred revenue.
→Repair Orders
Every RO captures flag hours and labour timer data.
→My Day
Technicians see their running efficiency on the My Day page in real time.
→Team Management
Role-based access and technician profiles used in efficiency reporting.
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