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How it works
Every no-show is recorded, every pattern is surfaced. Stop filling bays for customers who don't show.
When a booking is made, an SMS confirmation is sent to the customer automatically. The appointment is marked as confirmed in the bookings diary.
A reminder SMS goes out before the appointment. High-risk customers can be flagged for a manual call — the risk indicator is visible at the time of booking.
If the customer fails to appear, the advisor marks the appointment as a no-show with one click. The customer's no-show count increments immediately on their record.
The no-show triggers a follow-up task for the advisor. The bay utilisation gap is recorded. The pattern is visible next time that customer tries to book.
No-show tracking
Every time a booking ends as a no-show or late cancellation, Workshop Wrench records it. Advisors see the pattern before confirming the next slot — not after wasting a bay.
How it works
A no-show that goes unrecorded is just lost time. A no-show that is tracked becomes a pattern you can act on.
On the bookings diary, a single click marks the appointment as a no-show or late cancellation. No notes required — the record updates instantly.
Every customer record displays their cumulative no-show count. The same count is shown at booking time so advisors make informed decisions before confirming the slot.
Workshop Wrench calculates a no-show risk indicator from historical rate. High-risk customers are flagged in the booking confirmation flow — not discovered after the bay sits empty.
Risk levels
Low risk
0–1 no-shows in history. Book without restriction.
Medium risk
2–3 no-shows. Advisor sees the flag at confirmation. Consider a reminder call.
High risk
4+ no-shows or recent consecutive no-shows. Strong flag shown at booking time.
Bookings
Workshop booking diary with bay scheduling and appointment management.
→SMS Communications
Automated SMS reminders and confirmations for every appointment.
→Customer Portal
Customers confirm, reschedule, or cancel via the portal.
→Retention Scoring
No-show history factors into customer retention scoring.
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